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Calling for help

A call to the emergency line can save a life if made at the right time and in the right way

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How to make an emergency call

  • Make sure that all your family members know the emergency number 112 and can use it properly.
  • Make sure that all your family members know your exact home address. Place your home address in a place visible to your children and the elderly.
  • Also learn how to use other phones, such as those of your family members, for making an emergency call. To make an emergency call, you do not have to enter the PIN; the phone suggests this possibility before entering it.
  • You can make an emergency call without a mobile phone signal if you switch off the phone for a moment. When switching the phone on, you can make an emergency call into the networks of other mobile operators before activating the SIM card (before entering the code). Another possibility for making the emergency call from the network of other operators is to remove the SIM card.
  • Find out if and how it is possible to identify your location with your mobile phone.
  • Before making an emergency call, guarantee your safety. Move away from the danger or hide from the danger.
  • Do not assume that someone has already made the emergency call. Don’t make the call only if you are convinced that the information has already been forwarded to the alarm centre and you have nothing new to add about the event.
  • If anyone needs immediate medical care at the scene, they must be helped and the emergency call made at the same time. Call people to help or switch on the loudspeaker of the phone. You will receive instructions by phone for acting and providing first aid.
  • When calling the emergency line, start by describing what has happened.
  • Listen to the questions of the rescue manager and give short and precise answers. Among other things, you could be asked:
    • whether someone is hurt;
    • how many people are injured;
    • what is the address or location of the scene where help is to be sent.
  • Do not hang up before the circumstances necessary for providing the help have been ascertained. If there is danger to life and property, help will already have been sent during the call.
  • Report the need for assistance on the emergency line even if the helpers are already at the scene, but you are unable to contact them (you are stuck in the building, etc.).

Worth knowing

People with hearing and speech impairment can call for help with an emergency message. To use the service, you must register yourself at

After making the emergency call

  • If necessary, continue to provide first aid until additional help arrives.
  • Keep your phone line open so that the rescue manager can return your call, if necessary.
  • Call the emergency line once again, if the situation worsens.
  • Call again if you need to announce that the event has been resolved and there is no need for help anymore.

How to call for help if there is no mobile signal

  • If the mobile phone is out of range, switch off the phone for a while. When switching it off, make the emergency call before activating the SIM-card (before entering the code). In order for the rescue manager to return your call, if the phone is within the range, the SIM-card must be reactivated.
  • If there is no mobile signal at all, go for help to your nearest rescue, police or ambulance department or the emergency care unit of a hospital.

What to do in a crisis

Every state does whatever it can to prevent or respond to crisis situations. Still, help will not always reach all people quickly enough because some crises can affect a large part of the population and last for days or even weeks.

Until help arrives and services are resumed, your welfare and that of your loved ones will largely depend on your own preparedness.

The web page “” contains tips on how to get prepared for various types of crisis situations and what to do if there actually is one.

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