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Emergency and information lines


112Emergency number 112: calling for police, rescue service or ambulance. All mobile phones can be used to call the emergency number even if the phone has no SIM card or there is no network coverage.
16 662The poisoning information hotline provides advice and help in case of any type of poisoning. The line is operated by the Health Board and available at the following times:
Mondays 9:00–21:00
Tuesday through Sunday 24h
1343The information line of the power network operator Elektrilevi’s provides information about power outages.
1313The Environmental Inspectorate information line. You can call it to report a case of environmental pollution, massive animal or bird kill or any type of environment-related offence.
1510The Road Information Centre’s line is where you can report road obstructions. Information about road conditions is available on the Road Administration web page and at
1220The family practitioners’ information line to ask for advice about health problems which do not require emergency medical assistance.
1599The paediatric information line is open from 8:00 to 24:00 Monday through Sunday; a fee of 1 euro per minute is charged.
1492Women’s support hotline which women can call anonymously for advice in case of domestic violence.
116 111The Child Helpline 116111 is a free line which can be called at any time to report that a child needs help or ask for advice concerning children.
9001 032Paid weather information line of the Estonian Weather Service: 1.10 euro per minute
1524Information line of the Rescue Centre: ask for advice on home security or inform officials about hazardous buildings.
(+372) 5301 9999

The 24h information hotline of the Estonian Ministry of the Interior provides advice and help to those who find themselves in distress when travelling abroad.

1345The local government helpline in Tallinn and Harju County: call in case of a utility network failure or outage of vital services.

What to do in a crisis

Every state does whatever it can to prevent or respond to crisis situations. Still, help will not always reach all people quickly enough because some crises can affect a large part of the population and last for days or even weeks.

Until help arrives and services are resumed, your welfare and that of your loved ones will largely depend on your own preparedness.

The web page “” contains tips on how to get prepared for various types of crisis situations and what to do if there actually is one.

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